To file a claim or return a product, contact the retailer or distributor you purchased it from. If you need further help, email us at [email protected]

A courier will collect your device and deliver it back once repaired, typically within 7 business days.

If something goes wrong, a courier picks up your PC and delivers it back once repaired, typically within 7 business days. We provide 36 months of coverage from the day your G4M3R Hero or Elite PC is delivered.

Report a fault within 14 days of purchase, and the courier delivers a replacement PC on pickup — no waiting for a repair.

If something goes wrong, a technician comes to your home or office to carry out the repair on-site. It's the ideal solution for gamers, creators, and professionals who can't afford downtime.

Included:

• A dedicated hotline — priority contact with our service team
• Remote technical support — software issues resolved without leaving home
• On-site repair — a technician visits your home or office and repairs your device on the spot, within 5 business days

On G4M3R Elite models, the first year of on-site service is included and can be extended. On G4M3R Hero models, on-site service is available as a paid add-on.

For full package details and extension options, contact an official G4M3R distributor.

Keep Your Hard Drive (KYHD) is an optional paid service that adds extra protection for your data in case of a hardware failure.

If your SSD fails during the warranty period, we'll send you a new drive and you keep the damaged one — so you stay in full control of your data and decide for yourself what happens to the faulty drive.

This is especially valuable if you store sensitive data on your PC and want to be sure no one but you can access it.

For full package details and extension options, contact an official G4M3R distributor.

G4M3R products are available from our authorized partners — x-kom, Neonet, and Allegro. Availability in-store or online depends on the partner.

You'll find full specifications on our product pages and on the product listings at our authorized partners' stores.

0% installment plans are available on selected products through selected authorized partners.

G4M3R PCs are designed as complete, carefully optimized configurations. Every set of components is selected and tested to ensure maximum performance, stability, and full system compatibility.

If you need more storage, you can add an extra drive to any free bay in the case — this doesn't affect the warranty on the rest of the build.

Modifying or replacing other components yourself may affect system stability. Issues resulting directly from such changes aren't covered under warranty.

G4M3R PCs are configured and optimized to deliver maximum performance and quiet operation from the moment you turn them on. That's why they're always sold as a complete, ready-to-use system.

We work directly with the biggest and best component manufacturers. Every component in a G4M3R PC is carefully selected and tested to meet our quality standards. Manufacturers for a given component may vary between production batches, but quality is never up for negotiation. This lets us keep G4M3R PCs consistently available at a competitive price, with consistently high quality.

G4M3R PCs use power supplies from leading manufacturers, certified 80 PLUS Gold or higher depending on configuration.

G4M3R PCs are available with or without an operating system. If you choose a PC with an OS, you'll always get the latest available version of Microsoft Windows, as listed in the product specification at the time of purchase.

Your Windows product key is tied to your hardware. You don't need it to activate Windows — activation happens automatically the first time you start your PC while connected to the internet.

• Watch the setup video for the Hero 2.0 series
• Watch the setup video for the Elite 2.0 series

The app shortcut is on your desktop. It runs in your browser, so your PC needs to be connected to the internet.

Watch the video to learn how to personalize your case lighting

Once system setup is complete, the cooling app launches automatically. You'll also find the app shortcut on your desktop.

Watch the video to learn how to:

• manage the LCD screen
• monitor system readings
• set custom themes